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Net Promoter Scoring: How to do it

Guest post: Adam Ramshaw at Genroe: Net Promoter Score – how to do it?


Net Promoter Scoring was introduced to the world in a December 2003 Harvard Business review research article.  This article, “The One Number You Need to Grow“, reported on research that had been performed by Frederick Reichheld from Bain Consulting in concert with a company called Satmetrix.

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Practical Strategies for retaining your customers

Recently Integrati Marketing have been in discussions with Adam Ramshaw from Genroe about the importance of looking after your existing customers in these difficult economic times. Customer loyalty is a fundamental driver of profitability and importantly it does not matter what size your business is. All businesses can implement strategies to improve customer satisfaction. And given the experience of 2009 with the Global Financial Crisis for everyone in business this guest post from Genroe should be of interest to your business. So, for 2010, think how implementing some of Adam’s customer experience strategies in the article below may help your businesses.

Guest Post by Adam Ramshaw from Genroe, customer experience consulting.

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